Questions to Ask Before Changing Payment Providers

Switching payment providers is worth doing when the economics or the service justify it, and worth doing carefully. A short list of questions, asked before you commit, is the difference between a clean transition and an avoidable disruption.

Economics

• What is my rebate, and how is it determined for my volume?
• What monthly operating fees apply, and what do they total per year?
• What is my rebate net of those fees, annualized across my locations?

Funding and reporting

• Exactly when are deposits made for each transaction day?
• How are weekends and bank holidays handled?
• When are rebates paid, and can I verify activity against my deposits?

Equipment and support

• What equipment do I receive, on what terms, and who owns it?
• Do the terminals require POS integration, or are they standalone?
• What are the support hours, and what is technical versus account support?

Transition and exit

• What is the lease term, and can I cancel service?
• If I cancel, what happens to the equipment and who pays return shipping?
• How long does setup and activation take, and what is required from me?

If you can answer these for your current provider and a prospective one, you can compare them honestly. A payment review is designed to answer them for the Triple G program in one focused conversation.